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Hi Janette! We're sorry that you were not happy with your return experience. When a return is processed online, unfortunately these are now done by a third party to help us with processing returns much faster, so we are unable to make changes. However, you can choose to print a shipping label (instead of dropping off your merchandise at a return bar), this will allow us to process your return in-house and make your requested changes to the return process. We would be glad to look into this further, please contact us at firstname.lastname@example.org for further assistance.
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Hi Irene! Thank you for your review. We sincerely apologize that your item arrived this way. We would love to rectify this issue right away. Please send us an e-mail to email@example.com for assistance.
Hi Patricia! We sincerely apologize for this experience. We would love the opportunity to make this up to you and show you how great our company is. Please send us an e-mail to firstname.lastname@example.org for assistance.
Hi Marie! We apologize for any inconvenience this experience has caused you. We will be happy to review your account and see what we can do to rectify this issue. Please e-mail us at email@example.com for assistance.
Hi Lana! We are sorry to hear that your experience has not met your expectations. We would love to check to see what is causing the delay with your order. Please e-mail us at firstname.lastname@example.org and we will be happy to address your concerns with you.
Hi Rebecca! We sincerely apologize for this experience and we can assure you that we are not trying to hold on to any refund/credit that is due to you. We would love to review your account and rectify this issue right away. Please e-mail us at email@example.com for assistance.
Hi Cheryl! We do understand your frustrations and we apologize for any inconvenience. While 100% customer satisfaction is always our goal, that is not always possible. Still, it is always appreciated when a customer takes the time to tell us ways to better our customer service team. Your notes have been passed to a supervisor. Your response is being taken into note and we will try to improve our website features. Please continue to make us aware of any suggestions, comments, or concerns you may have that will enable us to better serve you. If you have any other questions or concerns please do not hesitate to reach out to us at firstname.lastname@example.org for assistance.