WhatsApp Business: A Free App for Small Businesses on Android and iPhone
WhatsApp Business iPhone for Android APK: A Guide for Small Businesses
WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users. But did you know that there is a version of WhatsApp that is designed specifically for small businesses? It's called WhatsApp Business, and it's a free-to-download app that lets you connect with your customers, showcase your products and services, and automate your messages.
In this article, we will show you what are the features and benefits of WhatsApp Business, and how to download and install the app on your Android device. Whether you run a restaurant, a salon, a shop, or any other type of small business, WhatsApp Business can help you grow your business and reach more customers.
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What are the features and benefits of WhatsApp Business?
WhatsApp Business is a version of WhatsApp that has some extra features and tools that are useful for small businesses. Some of the features of WhatsApp Business are:
Business Profile: You can create a profile with your business name, logo, description, location, and contact information.
Quick Replies: You can save and reuse frequently sent messages to answer common questions.
Automatic Greeting Message: You can set a message to welcome new customers or introduce your business.
Automatic Away Message: You can set a message to inform customers when you are not available or out of office.
Contacts Labels: You can organize your contacts or chats with labels for easy filtering and searching.
Message Statistics: You can access metrics such as how many messages were sent, delivered, and read.
Catalogs: You can create a catalog to display your products and services with images, prices, and descriptions.
Interactive Business Message: You can send messages with buttons that allow customers to take actions such as visiting your website, calling your number, or making a purchase.
The main benefits of using WhatsApp Business are:
Improve response speed (SLA): You can reply to your customers faster and more efficiently with quick replies and automated messages.
Cost savings in agents and call centers: You can reduce your operational costs by using WhatsApp as your main communication channel with your customers.
Increase in customer satisfaction to 98%: You can provide a more personal and convenient customer experience with WhatsApp, which leads to higher satisfaction and loyalty rates.
How to download and install WhatsApp Business app on Android devices?
To use WhatsApp Business on your Android device, you need to download and install the app from the Google Play Store. Before downloading the app, please be aware of the following:
If you have an existing WhatsApp Messenger account, you can easily migrate your account, including chat history and media, to a new WhatsApp Business account. Your chat history can't be moved back to WhatsApp Messenger if you decide to stop using the WhatsApp Business app.
You can use both the WhatsApp Business app and the WhatsApp Messenger app on the same phone, but each app must have its own unique phone number.
If you are already a WhatsApp Business API user, you can't use the same phone number for the WhatsApp Business app. You need to use a different phone number for each account.
To download and install the WhatsApp Business app on your Android device, follow these steps:
Open the Google Play Store on your Android device and search for "WhatsApp Business".
Select the app with the green "B" logo and tap "Install".
Wait for the app to download and install on your device.
Open the app and agree to the terms and conditions.
Verify your phone number by entering it and tapping "Next". You will receive a verification code via SMS or a phone call.
Enter the verification code and tap "Next".
Create your business profile by entering your business name, category, description, location, hours, email, and website. You can also upload a profile photo and a cover photo.
Tap "Done" to finish setting up your account.
How to create a business profile and a catalog on WhatsApp Business app?
A business profile is a way to showcase your business information and contact details to your customers on WhatsApp. A catalog is a way to display your products and services with images, prices, and descriptions on WhatsApp. To create a business profile and a catalog on WhatsApp Business app, follow these steps:
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Open the WhatsApp Business app and tap "More options" (the three dots icon) on the top right corner.
Tap "Settings" and then tap "Business tools".
Tap "Business profile" and then tap "Edit" (the pencil icon) on the top right corner.
Fill in the fields with your business information and contact details. You can also upload a profile photo and a cover photo.
Tap "Save" to update your business profile.
Tap "Catalog" and then tap "Add product or service" (the plus icon) on the bottom right corner.
Add an image, a name, a price, and a description for your product or service. You can also add more details such as SKU, link, or code.
Tap "Save" to add your product or service to your catalog.
Repeat steps 6 to 8 to add more products or services to your catalog.
How to use quick replies, greeting messages, and away messages on WhatsApp Business app?
Quick replies are messages that you can save and reuse to answer common questions from your customers. Greeting messages are messages that you can set to welcome new customers or introduce your business. Away messages are messages that you can set to inform customers when you are not available or out of office. To use quick replies, greeting messages, and away messages on WhatsApp Business app, follow these steps:
Open the WhatsApp Business app and tap "More options" (the three dots icon) on the top right corner.
Tap "Settings" and then tap "Business tools".
To use quick replies, tap "Quick replies" and then tap "Add" (the plus icon) on the bottom right corner. Enter a message that you want to save as a quick reply. You can also add a shortcut keyword and an emoji for easy access. Tap "Save" to create your quick reply. To use a quick reply in a chat, type "/" followed by the shortcut keyword or select it from the list of suggestions.
To use greeting messages, tap "Greeting message" and then toggle on the switch on the top right corner. Edit the message that you want to send as a greeting message. You can also choose when to send the message and to whom. Tap "Save" to activate your greeti